FAQ

Frequently Asked Questions (FAQ)

1. What types of products do you sell? We specialize in protective gear and accessories for motorcycle and bicycle riders. Our collection includes helmets, gloves, jackets, pants, pads, goggles, and a range of accessories such as lights, locks, and bike covers.

2. Do you offer gear for both men and women? Yes, we carry protective gear and accessories designed for men, women, and unisex styles to ensure a comfortable and secure fit for everyone.

3. How do I know what size to order? Each product page includes a detailed size chart to help you find the right fit. If you’re unsure, feel free to contact our support team for guidance.

4. Are your products certified for safety? Yes, our products meet or exceed industry safety standards, including DOT, ECE, and CE certifications where applicable. Specific certifications are listed in the product descriptions.

5. What is your return and exchange policy? We offer a 30-day return and exchange policy. Items must be unused, in original packaging, and accompanied by proof of purchase. For more details, visit our Returns and Exchanges page.

6. Do you offer international shipping? Yes, we ship to most countries worldwide. Shipping rates and delivery times vary based on your location. You can find more information on our Shipping Information page.

7. How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress on the carrier’s website.

8. Can I cancel or modify my order after placing it? You can cancel or modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible for assistance.

9. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Full details are available on our Payment Methods page.

10. Do you offer discounts or promotions? Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

11. How do I contact customer service? You can reach us via email at support@exryd.com or through our Contact Us page. We aim to respond within 24 hours.

12. Can I buy gift cards from your website? Yes, we offer digital gift cards in various denominations. These make perfect gifts for the riders in your life.

13. Do you offer bulk or group discounts? Yes, we provide discounts for bulk or group purchases. Please contact us at sales@exryd.com for more information.

14. What is the warranty on your products? Warranty periods vary by product. Details about warranties can be found on the individual product pages or by contacting our support team.

15. How do I care for my protective gear? Each product comes with care instructions. For general tips, you can visit our Product Care Guide page to ensure your gear remains in top condition.